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FAQs

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General Information

In 2024, the Christkindlmarket is coming back to Chicago and Aurora! Our Chicago Market is located at 50 W Washington St, Chicago, IL 60602 in Daley Plaza. The Aurora Market is located at 360 N Broadway, Aurora, IL 60505 in RiverEdge Park. 

Please visit our Aurora location page and Chicago location page for more location specific information.

Please see our hours of operation for our Chicago and Aurora locations below. 

Christkindlmarket Chicago Opening Dates: November 22 – December 24

Regular Hours:

  • Sundays through Thursdays: 11 a.m. – 8 p.m.
  • Fridays and Saturdays: 11 a.m. – 9 p.m

Special Hours:

  • Thanksgiving (November 28): 11 a.m. – 4 p.m.
  • Christmas Eve (December 24): 11 a.m. – 4 p.m.
Christkindlmarket Aurora
Opening Dates: November 22 – December 24
 
Regular Hours:
  • Thursdays: 11 a.m. – 7 p.m.
  • Fridays and Saturdays: 11 a.m. – 9 p.m.
  • Sundays: 11 a.m. – 6 p.m
Special Hours:
  • Monday – Wednesday, December 16 – 18: 11 a.m. – 7 p.m.
  • Monday, December 23: 11 a.m. – 7 p.m.
  • Thanksgiving (November 28) : 11 a.m. – 4 p.m.
  • Christmas Eve (December 24): 11 a.m. – 4 p.m.

Visit our Aurora location page and Chicago location page for more location specific information.

Due to the NHL Winter Classic and additional programming, the Christkindlmarket will not take place in Wrigleyville at Gallagher Way in 2024. The organizers regret any inconvenience this may cause and appreciate the community’s understanding. They look forward to returning to Lakeview in future years.

Weekdays tend to be a little less bustling than weekends, especially in the morning and early afternoon.

Please visit our Aurora location page and Chicago location page for more information about transportation, parking and special deals. 

Yes, pets are generally allowed in all outdoor areas of the market. However, pets are not allowed inside of any of the walk-in cabins or tents.

Please note that smaller pets may be easier to oversee by other visitors. Therefore, please take precautions to protect your pet and patrons to keep them safe.

There will be plenty of ticketed and free events at both Christkindlmarket locations. We will update the “Plan Your Visit” section under the location that you’re interested in where you will be able to find event calendars with all upcoming events. All special events will be announced at the end of September. Sign up for our newsletter to be one of the first to find out about them!

Please visit the location-specific pages’ “Plan Your Visit” section to find out about 2024 Hotel Partners and special deals. 

We review new vendor applications on a rolling basis. Please contact us by filling out the form on our Become a Vendor page if you would like to join our vendor family. 

We would love to work with you as a supporter of the Christkindlmarket! Now is the time to get the planning for the 2024 season started. We have several options available at all price ranges. Please contact us by filling out the form on our Support Us page. 

Yes, all Christkindlmarket locations are ADA accessible!

Background information

Follow us on Facebook (@Christkindlmarket Chicago), Instagram (@thechristkindlmarket), Twitter (@TheChristkindl) and LinkedIn to receive the newest updates on the Christkindlmarket!

  • Please see our History & Tradition page to learn more about our background story. There you can also find a detailed description of our vision & mission!

The Christkind is the namesake of the Christkindlmarket and the German Bearer of Gifts. More information can be found here.

Online Shop

Visit our online shop at www.christkindlmarket.com/shop and select the products you would like to add to your cart. When you are ready to purchase, select “cart” and add your contact information as well as the delivery address you would like the order to be sent to. You will see shipping costs automatically being added to your total order price based on the delivery address you entered. Finally, enter your payment information as prompted, review all the data you entered on the next page, check that you accept the Terms & Conditions and press “Place Order” to finalize the purchase. You will then receive an e-mail from us confirming that we received your order. 

Delivery charges vary depending on weight and dimensions of the package as well as the recipient’s address.

Orders placed are processed within 2 business daysalong with a standard shipping period of 3-5 business days. 

Unfortunately, at this point orders can only be shipped to the contiguous United States, excluding Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.

Unfortunately, at this point orders can only be shipped to residential addresses, not PO boxes.

Products bought on Christkindlmarket.com are shipped from our warehouse located in Chicago, IL, USA. 

Products bought from our vendors’ websites will be shipped from the vendors’ business location.

Unfortunately, at this point orders can only be shipped.

All sales are final. We accept returns for refund or exchange only for items damaged in transit. For further details, please refer to our Return Policy. 

Please contact us via phone (312-494-2175), email (info@christkindlmarket.com), or through our contact us form within 5 business days of receiving the damaged item to alert us of the issue. Please include a photo of the damaged itemUpon receipt of proof of the damaged item, we will ship out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item. Returns are handled on a case by case basis, so depending on the circumstances they can take a variable amount of time to process. 

The Virtual Marketplace currently accepts Visa, MasterCard, Discover, and American Express. 

First delete the entered payment information and try re-entering the information. If the problem persists, please contact your bank. 

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