FAQs

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If you have more questions about the Christkindlmarket, that have not been answered yet, please take a moment to read through the FAQS. 

If you do not find the information you are looking for, feel free to get in touch with us through our contact form.

General Information

  • Please see our History & Tradition page to learn more about our background story. There you can also find a detailed description of our vision & mission!

Follow us on Facebook (@Christkindlmarket Chicago), Instagram (@thechristkindlmarket) and Twitter (@TheChristkindl) to receive the newest updates on the Christkindlmarket!

New videos will be posted in our gallery. You will be able to see all the general and vendor visit videos as soon as the online market opens on November 1st. From November 20th – December 24th, you can stream a new Christkind Story Time video every Sunday at 2PM to learn about German customs and traditions.

This year we will only have special virtual events. New events are posted on a regular basis on our event calendar. Follow us on Facebook (@Christkindlmarket Chicago) and Instagram (@thechristkindlmarket) to receive the newest updates on online Christkindlmarket events this season. 

We review new vendor applications on a rolling basis. Please contact us by filling out the form on our Become a Vendor page if you would like to join our vendor family. 

We would love to work with you as a supporter of the Christkindlmarket! We have several options available at all price ranges. Please contact us by filling out the form on our Support Us page. 

Product Information

Visit our online shop at www.christkindlmarket.com/shop and select the products you would like to add to your cart. When you are ready to purchase, select “cart” and add your contact information as well as the delivery address you would like the order to be sent to. You will see shipping costs automatically being added to your total order price based on the delivery address you entered. Finally, enter your payment information as prompted, review all the data you entered on the next page, check that you accept the Terms & Conditions and press “Place Order” to finalize the purchase. You will then receive an e-mail from us confirming that we received your order. 

Yes. With each purchase from the Christkindlmarket.com online shop, you are supporting the vendors you have come to know and love at the live markets.  

Shipping, Delivery & Returns Policy

  • Delivery charges vary depending on weight and dimensions of the package as well as the recipient’s address.

Orders placed are processed within 2 business daysalong with a standard shipping period of 3-5 business days. 

Unfortunately, at this point orders can only be shipped to the contiguous United States (48 states), excluding Alaska, Hawaii, Kansas, Puerto Rico, and the US Virgin Islands.

  • Products bought on Christkindlmarket.com are shipped from our warehouse located in Chicago, IL, USA or from the vendors directly (Chicago, IL or New York City, NY). 
  • Products bought from our vendors’ websites will be shipped from the vendors’ business location.
  • Most of our items can be picked up instead of shipped (unfortunately, the mugs are being stored in a different location and cannot be picked up).
  • Pick-up costs $2 base cost + $3 per product handling fee. Please allow for 3 business days for your order to be ready for pick-up. Pick-up location:
    • Gebruder Weiss, Inc. – 251 Wille Road, Suite C, Des Plains, IL 60018.

      Our pick-up location is open Thursdays and Fridays between 9am-4:30pm except the days listed below, as long as mandate allows it –

      • 11/25/2020      Wednesday (8:30am-4:30pm)
      • 11/26/2020      Thursday, CLOSED
      • 11/27/2020      Friday (8:30am-4:30pm)
      • 12/23/2020      Wednesday (8:30am-4:30pm)
      • 12/24/2020      Thursday (8:30am-12pm)
      • 12/25/2020      Friday, CLOSED
      • 12/30/2020      Wednesday (8:30am-4:30pm)
      • 12/31/2020      Thursday (8:30am-12pm)

All sales are final. We accept returns for refund or exchange only for items damaged in transit. For further details, please refer to our Return Policy. 

Please contact us via phone (312-494-2175), email (info@christkindlmarket.com), or through our contact us form within 5 business days of receiving the damaged item to alert us of the issue. Please include a photo of the damaged itemUpon receipt of proof of the damaged item, we will ship out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item. Returns are handled on a case by case basis, so depending on the circumstances they can take a variable amount of time to process. 

Payment Information

The Online Marketplace currently accepts Visa, MasterCard, Discover, and American Express. 

First delete the entered payment information and try re-entering the information. If the problem persists, please contact your bank. 

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